Working to Protect Your Privacy

Mona Mentors PLLC privacy Policy 

PRIVACY POLICY

Effective Date: July 13, 2025

This Privacy Policy outlines how Mona Mentors PLLC dba Mona Therapy & SAP (“Mona Mentors PLLC,” “We,” “Us,” or “Our”) collects, utilizes, and shares your personal information when you engage with our Services, visit our websites and applications—including the Simple Practice Patient portal—or interact with us, both online and offline (collectively, the "Services"). No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information We Collect

Information Provided Directly: 

Personal information and other data you supply when utilizing our services, attending programs or events, or submitting information in any form.

Account Creation:

 Information collected during the creation of an account, including username and password.

Device Information: Data automatically gathered from devices used to access our Services, including websites and applications. 

Types of Information Collected

We may collect the following categories of personal information:

· Contact information (name, email address, mailing address, telephone number)

· Account credentials (username, email, password)

· Biographical and demographic data (date of birth, age, photograph, gender, ethnicity, marital status, sexual orientation, and, where applicable, information concerning children, parents, or legal guardians)

· Financial and payment data required to process transactions or verify eligibility for assistance programs

· Internet activity (IP address, browsing and search history, engagement with our online services)

· Health-related information (physical or mental health status, conditions, and diagnoses)

· Additional personal data relevant to tailoring services or understanding user experience

· Professional credentials (education, work history, affiliations, languages spoken)

· Event or participation information linked to attendance at our events or activities

Use of Personal Information

The manner in which we utilize your information depends on your interactions with us and the specific services you access. Patient information is managed in accordance with our HIPAA Privacy Notice. All other data is processed under this General Privacy Policy.

Specifically, we use personal information to:

· Deliver and enhance our services and programs, including site and application management.

· Manage our professional relationship with you.

· Fulfill tasks or services per your direction or consent.

· Process payments and administer program enrollment.

· Communicate regarding inquiries, events, or appointment reminders.

· Ensure security and prevent fraud, illegal activity, and to protect stakeholders.

· Comply with applicable legal and regulatory requirements, respond to litigation and government investigations, and defend or prosecute legal proceedings.

· Advance internal operations, including audits, product development, service improvements, trend identification, and evaluation of service effectiveness.

Sharing of Personal Information

Your personal information is NOT shared without your explicit written consent. Nonetheless, confidentiality has certain statutory limits, including:

· Disclosure in response to authorized government, regulatory, or law enforcement requests; compliance with judicial orders; or matters involving public safety, national security, or legal obligations.

· We do NOT sell your personal information or transfer it to third parties for their independent use.

Your Privacy Rights and Choices

Depending on your jurisdiction, you may have rights relating to your personal information that are in addition to or supersede HIPAA rights, such as:

· Accessing your retained personal information

· Requesting its deletion

· Correcting inaccurate information

For security, identity verification is required for these requests. Authorized agents acting on your behalf may have to provide further documentation. Requests may be declined due to legal/regulatory obligations, inability to verify identity, risks to others' privacy, or impracticality. In such instances, we will inform you of the denial and its rationale.

We will not deny access to our services based on privacy choices, though some options may limit service delivery (e.g., verifying eligibility for community programs).

You may exercise your rights by contacting us as detailed in the “How Can I Contact You?” section.

Marketing

We do not market directly to our clients.

Security of Personal Information

We take measures to safeguard our platforms; however, transmission of data over the internet cannot be guaranteed to be fully secure. Please exercise caution when sharing personal information online, particularly sensitive health data. While we strive to protect your information, unauthorized third-party access remains a risk.

Third Party Sites

Links to external sites or content not controlled by us may be present. These third parties may have distinct privacy policies, and we bear no responsibility for their practices. Any information shared via third-party sites is governed by their respective privacy policies, which we recommend you review.

Cookies and Other Technologies

Our online services and applications may utilize cookies and similar technologies to improve user experience, personalize content, compile statistics, and manage our offerings. Cookie preferences can often be controlled via browser settings, which may impact website functionality.

Children's Privacy

Outside the context of patient care, we do not knowingly collect information from individuals under 18 years of age. Parents or guardians who become aware of unintended data collection should contact us so we can resolve the issue.

Contact Information

For queries concerning your information, please reach out via the "Contact Us" link on our website, email support@monatherapy.com, or write to:

Mona Mentors PLLC

363 North Sam Houston Pkwy East

Suite 1103

Houston, Texas 77060

Phone: 602-844-9803

Fax: 888-481-5657

Please reference your registration email address (if applicable), the relevant website or program, and provide a detailed description of your request. We aim to respond promptly to reasonable inquiries.

Notification of Changes

This Policy may be updated periodically as features, services, or laws evolve. Material updates will be communicated to you using reasonable means. The effective date and revision date appear at the top of this document. Regular review of this Policy is encouraged, as continued use of our services constitutes acceptance of any changes. Minor updates may occur at any time without advance notice if they do not materially impact privacy interests.

Additional Resources: 

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was enacted to improve the efficiency and effectiveness of the nation’s health care system.

The law includes provisions to establish national standards for electronic health care transactions and national identifiers for providers, health plans, and employers. It also defines requirements for the privacy and security of protected health information.